Ray Esparza, quality manager.
Where do you work?
At an organization in El Paso, TX.
What do you do – what’s your title?
What’s your educational background?
I hold a master's in business administration and a number of technical certificates.
How long have you been an ASQ member?
Since October 2012.
What do you think is most important in implementing a Six Sigma project?
Being able to share information gained with fellow staff members.
Why do you think Six Sigma is important?
Its a step stone approach toward practical learning.
Why do you think quality is important?
It produces conforming services and products.
What’s your favorite benefit of quality?
Sharing what I've learned with others.
Why did you choose to go into the quality field?
The quality and safety gains that the aviation industry experience inspired me.
What’s your best advice to someone new to quality?
Keep a sense of what is important not only to you, but to your organization.