Robert M. (Bert) Perry, senior quality engineer at Emerson Network Power Connectivity Solutions
Robert M. (Bert) Perry is a senior quality engineer at Emerson Network Power Connectivity Solutions where he juggles everything from AS9100 and MIL-STD-790 approvals, to return merchandise authorizations, to product design and military inspections and more. Perry, an ASQ member since 2012 and proud father of six children, holds bachelor’s and master’s degrees in electrical engineering and plans to begin his ASQ certification journey soon.
What do you think is most important in implementing a Six Sigma project?
Active management support is crucial. If you don't have that, you might as well go home.
Why do you think Six Sigma is important?
The Six Sigma approach provides the tools needed to make credible, evidence based decisions. As W. Edwards Deming once said, "In God We Trust. All others must bring data."
Why do you think quality is important?
Quality is important because no enterprise can succeed by providing goods and services that are not deemed fit for use by the customer.
What’s your favorite benefit of quality?
My favorite benefit of quality is the opportunity to do my job and get paid. If the product does not meet customer expectations and requirements, I'm not going to be paid to help provide it.
Why did you choose to go into the quality field?
I stumbled into the quality field. I envisioned myself in a design and engineering role, which I did do for a while. When I received the opportunity to take part in quality approaches on the job—electrostatic discharge control and accelerated reliability testing—I found that I really enjoyed it and that I had the temperament to excel at it.
What’s your best advice to someone new to quality?
My advice is to become familiar with the work of W. Edwards Deming, Walter A. Shewhart, Joseph M. Juran and the other gurus. Early on, it is helpful to develop an understanding that quality control is not all about control charts, experimental design and fishbone diagrams. Rather, it is about how a business ought to be organized to be successful.