Dan Conrad, engineering director of design quality, reliability and testing at Hussmann
1. Where do you work?
Hussmann in Bridgeton, MO.
2. What do you do – what’s your title?
Engineering director of design quality, reliability and testing.
3. What’s your educational background?
A bachelor’s degree in mechanical engineering from University of Kentucky in Lexington, a master’s degree in mechanical engineering from Purdue University in West Lafayette, IN, and a doctorate in engineering mechanics from Purdue.
4. How long have you been an ASQ member?
5. What do you think is most important in implementing a Six Sigma project?
I believe clarifying the scope of the project is the most important aspect.
6. Why do you think Six Sigma is important?
I think Six Sigma is an important method because it provides a framework to address variation and improve products and services.
7. Why do you think quality is important?
The lack of quality will destroy brand equity and stakeholder value because it bleeds the resources of the organization from innovation. Further, quality is not defined by the makers of the product or service, but rather by the users of the product or service. This aspect of quality is truly hard to understand. It is not about being better than your competition; it is about meeting customers’ expectations.
8. What’s your favorite benefit of quality?
9. Why did you choose to go into the quality field?
I did not deliberately choose to enter the quality field. I gradually fell into it and now it is a natural fit for me. It allows me to focus on the customer. Every issue is a new challenge that provides me with an opportunity learn about different aspects of physics and effectively resolve the problem.
10. What’s your best advice to someone new to quality?
Quality is a journey with no end that you must take with your customers to win in the marketplace. If you focus on the customer and follow the physics, you cannot go wrong.