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Member Profiles

Shailesh ChopraShailesh Chopra, vice president of operational excellence, Deutsche Bank

Shailesh Chopra, an ASQ member since January 2008, is the vice president of operational excellence for Deutsche Bank in New Delhi.

Chopra, a Master Black Belt, is working with Deutsche Bank as a business transformation lead. He is responsible for designing and deploying transformation which leads to operational excellence in the operations section of the Deutsche Bank’s global private wealth management business. Chopra has vast experience in designing and deploying continuous improvement initiatives using breakthrough concepts like Six Sigma, lean and theory of constraint.

He is a trained electrical and electronics engineer, and earned two master’s degrees in business administration from Indira Gandhi National Open University, New Delhi, and SP Jain Institute of Management and Research, Mumbai, India. Chopra’s article “Six Sigma Failure: Methodology vs. Management” can be found on ASQ’s Six Sigma forum.

Chopra recently answered questions about the importance of Six Sigma and gave some advice to those new to quality.

What do you think is most important in implementing a Six Sigma project?
The keys to success for any Six Sigma project are top management commitment and understanding, along with clear roles and responsibilities.

Why do you think Six Sigma is important?
Six Sigma provides most of what is required to run businesses efficiently and effectively. To solve a problem, Six Sigma is a structured standard and proven method that not only increases the probability of providing the best solution, but also optimizes the efforts required along with ensuring sustainability. Organizations can also use Six Sigma as a philosophy to achieve operational excellence. Six Sigma is a powerful method, which gives maximum results with minimum efforts only if there is commitment from champions, along with clarity of roles and responsibilities. No matter how many trained resources and projects there are, if anything is missing or unclear, then there is going to be great struggle in realizing true benefits.

Why do you think quality is important?
Quality as a concept is clearly a key driver across the industry and even in some aspects of human life. Quality begins with the intent; if, as managers, we understand targeted customers’ intent, we can deliver good products and services. Quality is the responsibility of everyone in an organization, and therefore it is important that all the employees understand the organization’s products or services so that they can effectively contribute to the overall quality.

What’s your favorite benefit of quality?
Quality provides best product/services with least efforts and minimum time.

Why did you choose to go into the quality field?
I was working with the works engineering department, which is responsible for maintaining, upgrading and installing high-tech machines, when I realized the key success factor is to identify correct things and do it right the first time and then repeat the process. Out of curiosity, I tried to check the same in other functionalities and found it to be true, which I later experienced when I was working in different departments like facilities management, quality, process engineering, production, and sales and marketing. This is how I realized the importance of quality, which I found to be applicable in all the areas. Moreover, I felt there was tremendous scope, which cannot only make industries better, but also benefit our lives as individuals. This is the reason I chose quality, which has now almost become the mission of my life.

What’s your best advice to someone new to quality?
Clearly understand the meaning of quality and be passionate to make it part of your value—then you will be most likely to find success all over.

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