Kyle Kumpf, owner and packaging and lean Six Sigma specialist at VFG.
Where do you work?
I own VFG (Value Focused Growth) in Dubuque, IA which offers packaging and lean Six Sigma (LSS) project management to other organizations to aid in adding value to their products and services through the continuous elimination of waste, through these offerings:
• Distribution packaging engineering.
• LSS project management.
• Project management.
• Value stream mapping.
• 5S training and implementation.
• LSS and packaging education.
What do you do – what’s your title?
I'm the owner and the packaging and LSS specialist.
What’s your educational background?
I have a bachelor’s degree in packaging engineering coupled with a focus on mechanical engineering. I completed LSS and Green Belt courses through Villanova Unversity and earned a Green Belt certification. My goal is to attain Black Belt certification within the next year.
How long have you been an ASQ member?
Since January 2012.
What do you think is most important in implementing a Six Sigma project?
I believe employee engagement is the most important element when implementing any project. The project may be a success short term, but without their buy in, it will likely fail in the long run.
Why do you think Six Sigma is important?
I believe Six Sigma quantifies issues and concretely shows how processes are impacting the business. It allows for objective decision making because those decisions can be based on data and not from opinions or emotions.
Why do you think quality is important?
Quality can separate a company from its competition and drive competition between them, which can greatly benefit customers by delivering better products and services.
What is your favorite benefit of quality?
Customer satisfaction. Quality driven by the voice of the customer is highly satisfying. It allows you deliver what the customer wants and not what you think they want.
Why did you choose to go into the quality field?
I chose this field because I've been the recipient of some poor quality transactions. I want to do what I can to ensure other people experience the highest quality when doing business with me.
What’s your best advice to someone new to quality?
My advice to newcomers is to engage your customers, both internal and external. Let their needs and requirements drive the products and services you provide.