ASQ - Quality Management Division


This listing does not represent Quality Management Division endorsement of or a recommendation for any product or service that may be advertised on these sites.

Links | Educational Opportunities | Products and Services | Reference Materials

Educational Opportunites

Illinois State University

Illinois State University now offers three INTERNET courses that relate to ASQ certifications. These courses will be availble beginning in May 2008.

TEC 489.37 – Quality Tools and Analysis Techniques Course Overview: Course gives students a broad based understanding of the quality tools and statistical analysis techniques applied by quality professionals in business and industry. Students will select, construct, apply, and interpret quality tools such as: cause and effect diagrams, flow charts (process maps), check sheets, Pareto diagrams, scatter diagrams, control charts, and histograms. Descriptive and inferential statistics as applied in the quality environment will be explored using computer applications.

TEC 489.38 – Quality Management Systems Course Overview: Course gives students a broad based understanding of quality principles, and management systems. Place present day quality systems and initiatives in historical context. Manage and modify quality systems to maintain customer focus.

TEC 489.39 – Introduction to Six Sigma Data Driven Decision Making Course Overview: Course gives students a broad based understanding of the roles and functions of the Six Sigma as applied in advanced quality based DMAIC environments.

Southern Illinois Univerisity

386-3 Total Quality. Application of quantitative methods and human resources to improve product quality, enhance productivity, customer satisfaction, manufacturing organizational effectiveness and ability to compete in a global market.

450-3 Project Management I. This course is designed to provide students with an overview of the project management process followed by an in-depth examination of the activities needed to successfully initiate, plan, schedule, and control the time and cost factors of the project.

465-3 Lean Manufacturing. This course will cover the principles and techniques of lean manufacturing. Major topics covered include lean principles, 5S, value stream mapping, total productive maintenance, manufacturing/ office cells, setup reduction/quick changeover, pull system/Kanbans, continuous improvement/ Kaizen, lean six sigma, lean simulation, and other modern lean manufacturing techniques and issues.

470A-3 Six Sigma Green Belt. Study the knowledge areas of Six Sigma Green Belt. Topics include six sigma goals, lean principles, theory of constraints, design for six sigma, quality function deployment, failure mode and effects analysis, process management, team dynamics, project management basics, data and process analysis, probability and statistics, measurement system analysis, and process capability.

470B-3 Six Sigma Green Belt. Study the knowledge areas of Six Sigma Green Belt. Topics include exploratory data analysis, correlation and regression, hypothesis testing, single-factor ANOVA, design of experiments basics, implement and validate solutions, statistical process control, and control plans.

475-3 Quality Control. Study the principles and techniques of modern quality control practices. Topics include total quality management, fundamentals of statistics, control charts for variables and other quality related issues and techniques.

480-3 Six Sigma Black Belt. Study the knowledge areas of Six Sigma Black Belt. Topics include analysis of variance, fractional factorial experiments, Taguchi robustness concepts, response surface methodology, robust design and process, and other advanced six sigma principles and techniques.

485-3 Quality Control II. Study the principles and techniques of modern quality control practices. Topics include fundamentals of probability, control charts for attributes, acceptance sampling systems, reliability and other quality related issues and techniques. Prerequisite: senior standing.

490-3 Six Sigma. Six Sigma is a data-driven management system with near-perfect-performance objectives that has been employed by leading corporations. Its name is derived from the statistical target of operating with no more than 3.4 defects per one million chances, but its principles can be applied in business of all types to routinely reduce costs and improve productivity. This overview describes what Six Sigma is, and its techniques and tools.

Products and Services

If you have a question about any of the products and services listed below, send your inquiry using the Ask Dr. Q


  • Certified Quality Manager Handbook (2nd edition)
  • Certified Manager of Quality/Organizational Excellence Refresher Course
  • Quality Improvement Handbook
  • Principles of Quality Costs (3rd edition)
  • The Quality Management Forum

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  • Cost of Quality Workshop (half day, one day, and two day versions)
  • Certified Manager of Quality/Organizational Excellence Refresher Course (three day workshop)


  • Update to the Certified Quality Manager Course materials
  • Annual Quality Management Conference
  • Review and submit Fellow nominations
  • Develop qualified instructors for the Quality Manager Refresher Course
  • Update and grade Certified Quality Manager Exam
  • Provide input to update the Certified Quality Manager Body of Knowledge
  • Host Exams at QMD Annual Conference
  • Submit QMD members for awards and recognition
  • Coordinate activities of volunteers
  • Display the QMD booth at conferences and other events
  • Solicit information for posting on our web site
  • Peer-review articles for future publication
  • Maintain a speakers list

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We also provide basic information on the following topics:

  • Leadership - Developing leaders
  • Teams - Project management, kaizen blitz, natural teams, self-directed work groups, and virtual teams

Strategic planning:

  • Processes (traditional, Hoshin planning, scenario planning, future search)
  • Strategic management

Customer focus:

  • Voice of the customer (VOC)
  • Quality Function Deployment (QFD)
  • Measuring and using satisfaction data
  • Customer service management
  • Relationship management

Improvement tools:

  • seven basic QC tools, seven management tools, 6 sigma, lean, theory of constraints, and benchmarking
  • Metrics - Cost of quality, and balanced scorecard
  • Baldrige - Use of criteria for driving organizational improvement

Supplier/supply chain management


  • Knowledge management
  • Quality managemenht systems (ISO series)
  • Topics on Deming's System of Profound Knowledge - Psychology, systems thinking, variation, and learning theory
  • Project management
  • Process management

Training and development:

  • Integrating e-learning and other training delivery methods
  • Organizational development
  • Speaking the language of senior management

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Reference Materials

The following publications cover significant parts of the Certified Quality Manager Body of Knowledge. This list is not intended to be all-inclusive, and the ASQ Certification Board does not endorse any one particular reference source.

Each publication listed below is linked either to ASQ Quality Press or A click on the book listing will take you directly to a description of the book and a place where you can order it. ASQ members generally receive a discount on books published by Quality Press. QMD members receive a discount when ordering through If QMD members order these or any other books from through this web site, QMD will receive a commission. This commission will be used to enhance member benefits such as this web site or the Quality Management Forum.


Juran, Joseph M., Juran's Quality Handbook, 5th ed., New York, McGraw-Hill, 1999. P660


Covey, Stephen R., Principle-Centered Leadership, New York: Summit Books, 1991. ISBN 0671749102.

Deming, W. Edwards, Out of the Crisis, Cambridge, MA: MIT Press, 1986. ISBN 0911379010.

Horibe, Frances, Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capital in Your Organization, New York: J. Wiley & Sons, 1999. ISBN 0471643181.

Hutton, David W., The Change Agent's Handbook: A Survival Guide for Quality Improvement Champions, Milwaukee, ASQC Quality Press, 1994. H0842

Imai, Masaaki, Kaizen: The Key to Japan's Competitive Success, New York: McGraw-Hill 1986. P374

Juran, Joseph M., Juran on Leadership for Quality: An Executive Handbook, New York: The Free Press, 1989. ISBN 0029166829.

Scholtes, Peter J., The Team Handbook, 2nd ed., Revised, Madison, WI: Joiner Associates, 1996. P662

Strategy Development and Deployment:

Dettmer, H. William, Breaking the Constraints to World Class Performance, Milwaukee: ASQ Quality Press, 1998. H1003

Goetsch, David L., Stanley B. Davis, Quality Management: Introduction to Total Quality Management for Production, Processing and Services, 3rd ed., New York: Prentice Hall, 1999. ISBN 0130116386.

Juran, Joseph M., and Frank M. Gryna, Quality Planning and Analysis, 3rd ed., New York: McGraw-Hill, 1993. P482

Quality Management Tools:

Brassard, Michael, Diane Ritter, The Memory Jogger II, Goal/QPC, 1994. ISBN 1879364441.

Campanella, Jack, Principles of Quality Costs: Principles, Implementation and Use, 3rd ed., Milwaukee: ASQ Quality Press, 1999. H1013

Dettmer, H. William, Goldratt's Theory of Constraints: A Systems Approach to Continuous Improvement, Milwaukee, ASQ Quality Press, 1997. H0935

Higgins, James M., 101 Creative Problem-Solving Techniques: The Handbook of New Ideas for Business, New Management Publishing Co., 1994. ISBN 1883629004.

Customer-Focused Organizations:

Hayes, Bob E., Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods 2nd ed., Milwaukee: ASQ Quality Press, 1997. H0925

Kessler, Sheila, Measuring and Managing Customer Satisfaction: Going for the Gold, Milwaukee: ASQC Quality Press, 1996. H0926

Lawton, Robin L., Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed, Milwaukee: ASQC Quality Press, 1993. H0689

Supplier Performance:

Poirier, Charles C., and Stephen E. Reiter, Advanced Supply Chain Management : How to Build a Sustained Competitive Advantage, San Francisco, CA: Berrett-Koehler Publishers, Inc., 1999. ISBN: 1576750523.


Dinsmore, Paul C., Editor, The AMA Handbook of Project Management, New York: AMACOM, 1993. ISBN 0814401066.

Badiru, A., and P. Simin Pulat, Comprehensive Project Management, Englewood Cliffs, NJ: Prentice Hall, 1995. ISBN 0130309257.

Evans, James R., William M. Lindsay, The Management and Control of Quality, 4th ed., Cincinnati, OH: South-Western College Publishing, 1998. P761

Holt, David H., Management: Principles and Practices, Englewood Cliffs, NJ: Prentice Hall, 1993. ISBN 013553934X.

Joiner, Brian L., Fourth Generation Management: The New Business Consciousness, New York: McGraw-Hill, 1994. ISBN 0070327157.

Juran, Joseph M., Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services, New York: McGraw-Hill 1992. P447

Leavitt, Jeffrey S., and Philip C. Nunn, Total Quality Through Project Management, New York: McGraw-Hill, 1994. ISBN 0070369801.

ReVelle, Jack B., John W. Moran, Charles A. Cox, The QFD Handbook, New York: Wiley and Sons, 1998. P727

Training and Development:

ASTD Training and Development Handbook: A Guide to Human Resources Development, New York: McGraw-Hill, 1987. ISBN 0070133530. (This book is out of print.)

Mitchell, Garry, The Trainer's Handbook: The AMA Guide to Effective Training, New York: AMACOM, 1987. ISBN 0814458750.

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