ASQ - Quality Management Division

Certified Manager of Quality/Organizational Excellence

Body of Knowledge
References

CMQ/OE Master Schedule

As we all know, the role of quality professionals is evolving at all levels, and the role of the Quality Manager is no exception. To acknowledge this change, and to broaden the scope of the examination, the Quality Management Division surveyed current Certified Quality Managers and other recognized subject matter experts.

The survey results indicated that not only has the Body of Knowledge for Quality Managers changed, but the name of the program itself must be updated to reflect the broader scope of this position. With the approval of the ASQ Certification Board, the Certified Quality Manager program will become the new Certified Manager of Quality/Organizational Excellence (CMQ/OE), effective with the March 2006 administration.

If you are a current Certified Quality Manager, you will retain that title until it is time for you to recertify. Once you meet the recertification requirements, we will send you a new card and certificate that reflects the new name of this program –Certified Manager of Quality/Organizational Excellence.

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process improvement initiatives in small businesses or multinational corporations that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement, etc.

The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.

Examination

Each certification candidate is required to pass a written examination that consists of multiple-choice questions that measure comprehension of the body of knowledge. The Manager of Quality/Organizational Excellence examination is a four-hour, two-part examination—150 multiple-choice questions and two constructed response (essay) questions. It is offered in the English language only. The multiple-choice portion of the exam is 3 hours 15 minutes; the constructed response portion is 45 minutes.

Fees

Certification Fee: $290 (Member) / $450 (Non-member)

Retake Fee: $240

$50 of your fee is an application fee, and is not refundable.

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