Don't Forget the People

Abstract:Standard practice in quality management has been focused on establishing good systems for quality, but many organizations see these efforts fall short of objectives. The problem is the lack of linkage between the way the workforce perceives and implements the system and the way the system should be implemented. Behavior based quality improvement implementation uses people's conduct as the starting point for improving the quality of the entire system. Organizational behavior modification is a five-step behavioral approach to the management of human resources for performance improvement. A case study illustrates how an organization showed that improvement does not come about by implementing requirements, but by integrating principles into …

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