Using a FMEA in a Service Setting

Abstract: ISO 9001 requires organizations to take preventative action to avoid the occurrence and reoccurrence of nonconformities. A failure mode and effects analysis (FMEA) is a tool that allows users to predict potential for failure and plan for control through design req…

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--Anzel, 06-01-2010


Very informative. Can be applied to service as well as manufacturing organizations
--Virasp Davar, 05-12-2008