Using a FMEA in a Service Setting

Abstract:ISO 9001 requires organizations to take preventative action to avoid the occurrence and reoccurrence of nonconformities. A failure mode and effects analysis (FMEA) is a tool that allows users to predict potential for failure and plan for control through design requirements. At Compuware, FMEA is used to test a design process to ensure the process can meet features and goals. FMEA addresses the root cause of the problem and can be implemented effectively. The use of FMEA allows service companies like Compuware to meet ISO 9001 requirements for preventative action and to identify opportunities for future …

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--Anzel, 06-01-2010

Very informative. Can be applied to service as well as manufacturing organizations
--Virasp Davar, 05-12-2008

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