After Six Sigma - What's Next?
Abstract:A systematic scientific approach is fundamental to dealing with problems of variability that cause costly defects and quality problems. This idea has remained the foundation of numerous incarnations of quality management and is the basis of the current Six Sigma approach. But the world keeps changing, and quality management will need to be improved and adapted to changing circumstances. Quality professionals must broaden their scope to include the concept of systematic innovation. This involves carrying out a managed sequence of steps and using appropriate tools and roadmaps to improve bottom-line profitability. A sidebar article explains America's imperative to focus on innovation as a means of dealing with the economic consequences of …