Does Six Sigma Work in Service Industries?
Abstract: Service and manufacturing organizations have much to learn from one another when it comes to serving customers. While in manufacturing the focus on product quality distracts employees from customer service quality requirements, in the service sector the focus on c…
Social Bookmarking
Digg, delicious, NewsVine, Furl, Google, Spurl, BlinkList, Simpy, StumbleUpon, BlogMarks, Facebook
You must log in to comment. Please log in or register. Comments FAQ
Average Rating
Out of 0 Ratings
Rate this article
Related Articles
From Conflict to Collaboration
Column: Emerging Sectors: How To Measure Patient Satisfaction
Are Your Hearing Voices?


