Quality in the First Person

Abstract:Five authors provide personal accounts of their quality experiences. In A Hunger for Quality, Robert Nix tells how a temporary job organizing files for a quality control manager turned into a permanent career in quality management. Certified Quality Career reveals how lateral moves within a marine manufacturing company put Matthew Simonis in the purchasing department where he honed his quality skills studying returned defective parts. His efforts significantly reduced the company's warranty expenses and led to a career in materials management where he continues to use quality skill learned throughout his career. In A Personal Paradigm, Olin Smith faults management theories that have not lived up to expectations because they fail to recognize that the quality of an organization's output is dependent on a balance of theories and procedures. He cites James G. Miller's living systems model as a paradigm providing a framework for interpreting and correlating experience. William Slane reveals in …

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