Five Lessons From a U.S.-English Merger

Abstract:Seeking to increase its presence in the global economy, a U.S. company ran into unexpected difficulties when it tried to implement its proven quality system at its newly purchased English subsidiary. Differences in language and work styles, consistency of quality standards and auditing procedures made the merger challenging. Efforts by consultants to harmonize the systems brought the realization that a common quality system was neither possible nor necessary. The two systems seem to operate efficiently in their own …

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