As Easy As 10001, 2, 3

Abstract:A key element in maintaining high levels of customer satisfaction is having in place systems and processes for effective complaint management. Now the International Organization for Standardization is developing three new customer satisfaction standards providing guidelines for codes of conduct, complaints handling in organizations, and external customer dispute resolution. The triad of standards demonstrates how important complaint handling has become as an integral part of customer satisfaction and product improvement that can enhance an organization�s business results. …

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