A Software Company’s TL 9000 Success Story

Abstract:When Ulticom, a small software product company, set out to establish a quality management system it considered a number of international standards before pursuing registration to TL 9000, the telecommunications quality management standard based on ISO 9001. Management believed TL 9000 was most relevant to Ulticom�s business domain, but because of the standard�s close association with ISO 9001, the company�s experiences and recommendations related to its TL 9000 QMS registration are readily applicable to companies pursuing an ISO 9001 registration. Based on its own experiences, Ulticom makes a number of recommendations. First, ensure final objectives are clearly established. Next, create a roadmap for achieving these objectives andestablish mechanisms for tracking, controlling, and reporting progress. Finally, ensure that the objective of the QMS is not merely to earn a registration certificate for marketing purposes, but to enhance organizational efficiency and …

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