Climbing Mount Sustainability

Abstract:[This abstract is based on the author's abstract.]

A case study is presented of a carpet tile manufacturer who set out to become the prototypical company of the 21st century by embracing an ambitious new paradigm that would change the face of both the industry and the industrial world. The concept was sustainability, which has gained a foothold in the early 21st century, much in the same way that quality took hold in the 1980s. Much like the quality movement, the sustainability movement is having a profound effect on how businesses are run and on innovation. Just as it is now a common consensus that quality pays more than it costs, the same thing is turning out to be true of sustainability. The company is pursuing its goal through seven principles simultaneously: zero waste, benign emissions, renewable energy, closed loop recycling, resource-efficient transportation (logistics), sensitivity hook-up, and redesign of commerce. As evidence that these principles can lead to success, Interface …

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