Faster Test Results

Abstract:[This abstract is based on the author's abstract.]

Although most hospitals in the North Shore-Long Island Jewish Health system used the plan-do-check-act (PDCA) cycle as their primary process improvement method, Southside Hospital was one of a select few to be trained in the Six Sigma process. The goal was to determine if the Six Sigma methodology could be used to effectively analyze critical business issues that required the rigor of a statistically driven approach to improvement. The use of such quality tools, including critical to quality trees, process maps and a pay-off matrix, helped the hospital improve the sigma level for stress test turnaround. Ultimately, Six Sigma helped them to reduce test turnaround times from 68 hours to an average of 32 hours. The project was deemed a success by all the department's customers, including patients, case managers, cardiologists, and the hospital's …

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