Handling the Human Side of Change

Abstract:[This abstract is based on the author's abstract.]

As the role of quality professional continues to transform, it is both beneficial and necessary to reconsider the role. The pace of change demands that quality professionals become organizational change agents. Yet adults are often reluctant learners, especially when old habits are threatened. To achieve results, you have to understand not only how adults learn, but why and how they resist change. Traditional in-house education training programs must be redesigned in both content and delivery in order to align with current organizational …

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