Column: Emerging Sectors: Searching for Improvement

Abstract:[Abstract from article]

Management Search Inc. (MSI), a recruitment and employment placement firm with more than 50 employees across three states, began in 1983 as the idea of two men about how to build a better mousetrap. They founded MSI on the philosophy that the search process should be laid out into a structured plan and implemented consistently in a way that had been proven successful.

When the decision was made to seek ISO 9000 certification as a marketing tool, opportunities were found to document and standardize procedures that had become optional. Certification is now a means of ensuring the quality that had always been …

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