Column: Emerging Sectors: Johnson Space Center Reaches for the Stars

Abstract:[Abstract from article.]

In the late 1990s, the Johnson Space Center (JSC) and NASA's other centers began experiencing flattened and decreasing funding from Congress without an equivalent decline in workload. Management recognized a shift in emphasis from correction to prevention of problems would result in cost and efficiency benefits. Then JSC director George Abbey thought the creation of a single, universally used quality management system (QMS) would promote efficiency by reducing the number of redundant, independently managed systems and fostering the transfer of information across …

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