Quality Management Journal vol. 11 issue 1 - January 2004
Abstract: [This abstract is based on the author's abstract.] The impact of organizational variables on operational and business performance measurements of automotive suppliers completing QS-9000 is studied. A literature review covers quality management systems, ISO 9000 studies, and organizational variables that impact quality initiatives, and that formed the basis for the development of a mail questionnaire sent to 1000 individual locations. Results from 153 respondents indicate that companies use a high-level perspective to predict operational and business performance based on selected organizational variables. Management supports the QS-9000 change effort through the use of team-based problem-solving methodologies.
Keywords: Case study - Automotive - Automobile industry - Principal components - Business results - Robust design - Regression analysis - Quality Improvement Team (QIT) - QS 9000
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