Culture of Quality | ASQ
Culture of Quality whitepaper
Culture of Quality: Accelerating Growth
and Performance in the Enterprise

A successful culture of quality starts with a common language that an organization uses to talk about meeting the needs of its customers to ensure their satisfaction. A strong culture of quality is a key component to an organization's success.

To further understand the importance of culture of quality and its impact worldwide, ASQ has partnered with Forbes Insights – the research arm of Forbes Media – to investigate ways organizations can strengthen quality and the bond between the formal and the informal – between what is said and what is done.

This first-of-its-kind global study offers actionable insight into how a more quality driven culture can accelerate business performance.

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Whitepaper English

Culture of Quality:

Accelerating Growth and Performance in the Enterprise

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Whitepaper Spanish

Cultura De La Calidad:

La Aceleración Del Crecimiento Y Del Desempeño En La Empresa

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The Culture of Quality research results show:

  • Only 48% say customer needs are the key driver of their quality program
  • 60% of respondents say their quality vision is clear
  • 54% of respondents plan to increase investment in quality in the next 18 months
  • Only 52% of European respondents say management supports quality vision and values unequivocally

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