A successful culture of quality starts with a common language that an organization uses to talk about meeting the needs of its customers to ensure their satisfaction. A strong culture of quality is a key component to an organization's success.
To further understand the importance of culture of quality and its impact worldwide, ASQ has partnered with Forbes Insights – the research arm of Forbes Media – to investigate ways organizations can strengthen quality and the bond between the formal and the informal – between what is said and what is done.
This first-of-its-kind global study offers actionable insight into how a more quality driven culture can accelerate business performance.
"Since the launch of our Quality Driven Management program in 2008 … we have been able to achieve hundreds of millions of dollars of cost savings." — FedEx
How much more effective could your organization become if it were to take steps to enhance its culture of quality?