Culture of Quality whitepaper
Culture of Quality: Accelerating Growth
and Performance in the Enterprise

A successful culture of quality starts with a common language that an organization uses to talk about meeting the needs of its customers to ensure their satisfaction. A strong culture of quality is a key component to an organization's success.

To further understand the importance of culture of quality and its impact worldwide, ASQ has partnered with Forbes Insights – the research arm of Forbes Media – to investigate ways organizations can strengthen quality and the bond between the formal and the informal – between what is said and what is done.

This first-of-its-kind global study offers actionable insight into how a more quality driven culture can accelerate business performance.

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"Culture of Quality: Accelerating Growth and Performance in the Enterprise" will engender an on-going dialogue into the culture of quality, says Bruce Rogers, Forbes’ Chief Insights Officer, as he reacts to the research and whitepaper. To see the entire interview with Rogers, visit the Perspectives page.

Download our Culture of Quality Infographic, or view the slideshow below.

Culture of quality infographic final from ASQSocial

The Culture of Quality research results show:

  • Only 48% say customer needs are the key driver of their quality program
  • 60% of respondents say their quality vision is clear
  • 54% of respondents plan to increase investment in quality in the next 18 months
  • Only 52% of European respondents say management supports quality vision and values unequivocally

Culture of Quality whitepaper cover
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