Customer Supplier Division Course Offerings

Customer Supplier Division Course Offerings

UPCOMING COURSES:

 

Oak Brook, IL

Milwaukee, WI

Memphis, TN

Denver, CO

San Antonio, TX

Austin, TX

San Francisco, CA

St. Petersburg, FL

Certified Supplier Quality Professional Certification Preparation

5/24-26/17

 

 

 

10/4-6/17

 

 

 

Introduction to Supplier Management

 

 

8/21/17

 

 

 

11/16/17

 

Auditing for Improved Supplier Performance

 

5/24/17

 

 

10/4/17

 

 

Handling Supplier Nonconformances

 

5/25/17

 

 

10/5/17

 

 

Auditing for Improved Supplier Performance & Handling Supplier Nonconformances

5/22-23/17

5/24-25/17

 

10/2-3/17

10/4-5/17

 

12/6-7/17

Improving Customer Satisfaction

 

 

 

9/14-15/17

 

 

 

 

COURSES:

Certified Supplier Quality Professional Certification Preparation

A course designed to review and refresh all the areas of the Certified Supplier Quality Professional Body of Knowledge in preparation for the CSQP exam.

WHO SHOULD ATTEND?

  • Anyone interested in sitting for the Certified Supplier Quality Professional exam

INSTRUCTOR: Ed Cook, Patricia C. LaLonde, Mark Durivage, Kevin Posey, James Shore

REGISTER

Auditing for Improved Supplier Performance

A course designed for management, professional, and technical personnel who want to improve supplier relations and customer performance.

WHO SHOULD ATTEND?

  • Anyone interested in supplier auditing
  • Those seeking to improve supplier relations and performance

INSTRUCTOR: Pam Carvell, Dick Gould, Phil Heinle, Patricia La Londe


REGISTER

Handling Supplier Nonconformances

A one-day seminar designed for management, professional and technical personnel who want to gain an in-depth insight into the differences between short-term and long term action when dealing with supplier issues. 

WHO SHOULD ATTEND?

  • Quality assurance and materials professionals
  • Supply Chain management professionals

INSTRUCTOR: Phillip Heinle


REGISTER

COURSE COMBO SAVINGS:
Auditing for Improved Supplier Performance and Handling Supplier Nonconformances

Take both of our one-day supplier management courses and save $129.


REGISTER

Improving Customer Satisfaction

Improve your organization’s service culture, the customer experience, and your measurement and improvement of customer satisfaction. Tailor your approach to meet current objectives and foster changes that are more transformative in nature.

WHO SHOULD ATTEND?

  • Quality, marketing, or customer service leaders
  • Managers of customer-focus and satisfaction measurement initiatives.

INSTRUCTOR: Jeff Israel

REGISTER

Introduction to Supplier Management

A one-day seminar designed for management, professional, and technical personnel who want to learn or refresh knowledge of supplier management.

WHO SHOULD ATTEND?

  • Any technical personnel wanting to learn or refresh knowledge of supplier management

INSTRUCTOR: Pam Carvell, Dick Gould



REGISTER

MEET THE INSTRUCTORS:

Pamela Carvell Pam Carvell
Pam Carvell is a senior manager of manufacturing and supplier assessments for Pfizer Global Supply, based in Collegeville, PA. Carvell has worked in the GMP/regulated industry for 25 years in both production and quality departments. For 10 years she has conducted both supplier and contractor audits globally. She is also a trainer for Pfizer’s Site Auditor Program and has participated in training many auditors for Pfizer worldwide. Carvell has served as chair and chair-elect of ASQ’s Customer-Supplier Division.

Ed Cook Ed Cook

Ed Cook is the Director of Supplier Quality Management for Hospira, a Pfizer Co., where his responsibility is to manage the global supply chain program for medical devices. His previous quality roles include Plant QA Head, Head of QA/RA, Director of Quality, Molding Operations, and QA Manager, both in and out of the medical field. He is a Senior Member of ASQ, and participated in the development of the Certified Supplier Quality Professional Handbook.

Richard A. GouldRichard A. Gould
Dick Gould is a trainer and consultant based in Surprise, AZ, who provides sourcing solutions through training and consultation in the areas of supply chain management, supplier development, supplier certification, auditing, and risk assessment. Gould is an ASQ Fellow, a charter member and past chair of the Customer-Supplier Division of ASQ, and past member of the board of directors of ASQ. He has presented training seminars at local, national, and international levels.

Richard A. GouldPhilip R. Heinle
The owner of Quality Consulting in Okauchee Wisconsin, which he started in 1982.  He has taught Supplier Management and Internal Auditing courses for ASQ National.  As a trained Lead Assessor for ISO 9001:2015, Phil has helped over 45 organizations with auditing, teaching, implementing, and achieving certification.  He is a member of the ANAB Accreditation Council, a registered Professional Engineer, a Fellow of ASQ, a member of Toastmasters, an ASQ Certified Quality Engineer and Quality Auditor. 

Jeff T. IsraelJeff T. Israel
Jeff Israel has thirty-five years’ experience with satisfaction measurement surveys and service quality research.  Since founding SatisFaction Strategies LLC in 1991, he has been an advocate for integrated approaches to improve customer satisfaction, employee engagement and service delivery processes in service and manufacturing alike. Jeff has been an active member-leader for ASQ’s Customer Supplier Division since 1992, currently serving as Chair.

Richard A. GouldPatricia C. La Londe
Patricia La Londe is an executive in Supply Chain Management with expertise leading teams in all aspects of procurement and supply chain including supplier quality, global sourcing, mergers, acquisitions, divestitures and integrations across diverse businesses. She received awards from CareFusion including the President’s award in 2003, the leadership award granted to employees for driving results and two additional officer awards. Additionally, she’s received the Charles E. Meadows award in 2005 and Rick A. Mass Award in 1998 from ASQ Customer Supplier Division.

Kevin PoseyKevin Posey
Kevin Posey has a wide variety of technical and quality assurance management skills.  Kevin represents US industry on the ANSI Technical Advisory Group to ISO/PC 302 and a member of ANSI’s ASC Z1 Committee. Kevin is the Education and Training Chair as well as Treasurer for the ASQ Audit Division, a founding member of the Innovation Division of ASQ, and an ASQ Senior Member. He holds a number of ASQ Certifications. He was a co-author of The Executive Guide to Innovation, andhe participated in the development of the Certified Supplier Quality Professional Handbook.

James ShoreJames Shore
Jim has 25 years of quality and supplier management experience working in the medical device, semiconductor,  and aerospace and defense industries.  He is a Senior Member of ASQ and holds a number of ASQ certifications. He has served as an ASQ Member Leader for over seventeen years and is currently the 2017 Treasurer of the Biomedical Division. He participated in the development of the Certified Supplier Quality Professional Handbook and co-authored Proactive Supplier Management in the Medical Device Industry.

 

Supplier