Handling Supplier Nonconformances
Taught by
Kathryn E. Roberts
Handling Supplier Nonconformances is taught by Kathryn E. Roberts. A one-day seminar sponsored by the ASQ Customer-Supplier Division, Supplier Nonconformances is designed for management, professional and technical personnel who want to gain an in-depth insight into the differences between short-term action and long term action when dealing with supplier issues. Participants will learn how to develop, implement and maintain an effective supplier nonconformance program in their organization. This instruction applies to any management system (ISO 9001, FDA, military, automotive, etc.). The seminar begins with a basic understanding of how to identify supplier nonconformances in various industries.
Topics Covered: • How to Identify Supplier Problems • How to Separate the Vital Few from the Trivial Many • Understanding & Implementing a NCR Process • Understanding & Implementing a SCAR Process • Monitoring, Measuring & Reporting Supplier Nonconformances • Implementing an Effective Supplier Nonconformance Program.
You will receive a copy of Kathryn Roberts co-authored book Correct! Prevent! Improve! Driving Improvement through Problem-Solving and Corrective and Preventive Action.
About Kathryn E. Roberts: Kathryn Roberts is a consultant and author of three international books on ISO 9001. She has over twenty years of supplier management experience in a variety of industries, both as an employee and as a consultant.
Revised: February 17, 2011
