Library

Basics of Supply Chain Management--English

Spanish Translation

by ASQ Customer-Supplier Division

Chapter 1..

  • Filetype: pdf
  • Publish date: 2014-10
  • Keywords:Customer-Supplier

Measuring the Effectiveness of SQE

Webinar

Webinar Recording: The effectiveness of SQE activities is often difficult to measure. This webinar provides some thoughts on how time and dollars can be used to give management some measurements that clearly show the effectiveness of this function...

  • Filetype: mp4
  • Publish date: 2013-04
  • Keywords:Webinar, Supplier quality engineering (SQE), Procurement, Measurement, Cost effectivness

Culture of Quality: Establish an Environment Where Employees "Live" Quality

Webinar

Webinar Recording: Listener may want to listen to the recording, while manualing viewing the PowerPoint file (see link below)to resolve the lack of coordination between the spoker's dialogue the the slide shown. We regret and apologize for this problem...

  • Filetype: flv
  • Publish date: 2013-02
  • Keywords:Webinar

Culture of Quality: Establish an Environment Where Employees "Live" Quality

Webinar

Presentation Slides: This webinar will discuss highlights from CEB Quality’s research on how leading organizations enable employees to "live" quality, rather than simply follow it...

  • Filetype: pdf
  • Publish date: 2013-02
  • Keywords:Webinar

Taking Care of the Customer: Who’s in Charge and How Can Quality Help?

Webinar

This webinar introduces key concepts and mindsets of customer focus, examines change agent roles (both formal and informal) and outlines conversations and tools that matter for increasing Customer-Focus...

  • Filetype: mp4
  • Publish date: 2012-06
  • Keywords:Webinar

Banks Listen to Customers QFD

Bossert (2002): Banks Listen to Customers QFD..

  • Filetype: pdf
  • Publish date: 2005-07
  • Keywords:Customer Experience Management

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