Library

How Audits Support Supply-Chain Management

After a review of the general model for all operational audits, Dennis Arter will address the question of which suppliers should be part of the auditing program. Most of the hour’s presentation will cover the four building blocks of supply-chain management: know what you want, identify a supplier, place the order, and monitor performance. In each area, Dennis will discuss the positive contributions that an audit can offer. The overall goal is to improve the performance of both parties: customer and supplier. Presenter: Dennis Arter is an ASQ Fellow, Certified Quality Auditor, and recipient of the ASQ Distinguished Service Medal. He is closing out his 40-year career in quality, as an expert in the field of auditing. His books and teaching have enriched the lives of fellow professionals around the world.

  • Filetype: mp4
  • Publish date: 2014-08
  • Keywords:

Measuring the Effectiveness of SQE

Webinar

Webinar Recording: The effectiveness of SQE activities is often difficult to measure. This webinar provides some thoughts on how time and dollars can be used to give management some measurements that clearly show the effectiveness of this function...

  • Filetype: mp4
  • Publish date: 2013-04
  • Keywords:Webinar, Supplier quality engineering (SQE), Procurement, Measurement, Cost effectivness

Culture of Quality: Establish an Environment Where Employees "Live" Quality

Webinar

Webinar Recording: Listener may want to listen to the recording, while manualing viewing the PowerPoint file (see link below)to resolve the lack of coordination between the spoker's dialogue the the slide shown. We regret and apologize for this problem...

  • Filetype: flv
  • Publish date: 2013-02
  • Keywords:Webinar

Culture of Quality: Establish an Environment Where Employees "Live" Quality

Webinar

Presentation Slides: This webinar will discuss highlights from CEB Quality’s research on how leading organizations enable employees to "live" quality, rather than simply follow it...

  • Filetype: pdf
  • Publish date: 2013-02
  • Keywords:Webinar

Internal Audit Form

by ASQ Customer-Supplier Division

Example of an Internal Auditing Form...

  • Filetype: xls
  • Keywords:Template

PDCA Process Audit Form

by Customer Supplier Division;

PDCA Process Audit Form..

  • Filetype: xls
  • Keywords:Template

Taking Care of the Customer: Who’s in Charge and How Can Quality Help?

Webinar

This webinar introduces key concepts and mindsets of customer focus, examines change agent roles (both formal and informal) and outlines conversations and tools that matter for increasing Customer-Focus...

  • Filetype: mp4
  • Publish date: 2012-06
  • Keywords:Webinar

Delivering Quality and Being Easy to Do Business With in Supply Chain Settings

Presenter Biography

by CSD

  • Filetype: pdf
  • Publish date: 2012-01
  • Keywords:Delivering Quality Webinar

Delivering Quality and Being Easy to Do Business With in Supply Chain Settings

Webinar

This webinar will make supply chain managers uncomfortable by challenging conventional wisdom in many settings and will show how best practices with external customers can be easily translated into similar processes for internal customers.

  • Filetype: mp4
  • Publish date: 2012-01
  • Keywords:Delivering Quality Webinar

Building and Maintaining a Good Supply Relationship Throughout Problems

by Golden,Frank

  • Filetype: mp4
  • Publish date: 2011-05
  • Keywords:Webinar,Supply Relationship

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