Improving Customer Satisfaction SME's
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SME Contacts |
Areas of Expertise / Experience |
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Pat La Londe |
General |
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Jim Bossert |
General, Quality Function Deployment (QFD) |
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Jeff Israel |
General, Service process mapping, Barrier surveys, Service process interventions |
SME Industry Experience:
Pat La Londe - Medical Device Manufacturing
Jim Bossert - Service Industry / Financial
Jeff Israel – Customer Satisfaction Generalist
