ASQ - Customer-Supplier Division

Outsourcing Life Cycle: Integrating DMAIC Controls

Abstract: Outsourcing DMAIC: Application of Six Sigma to Outsourcing This presentation explores the life cycle of an Outsourcing arrangement for opportunities to apply the benefits of Six Sigma. Specific examples are provided to address the risks associated with Outsourcing and its associated actions This presentation covers an Outsourcing Life Cycle consisting of distinct phases: ·Assessment ·Engagement ·Reengineering ·Operations and Logistics Modification ·Execution ·Maintenance and Support Examples of outsourcing problems are addressed to show how Six Sigma can be applied toward successful improvements. · Skill Level · Critical Requirements · Process Compatibility · Interfaced Tools/Applications · International Norms · Governance · Late or Incorrect Delivery Presenter’s Bio Daniel Zrymiak, from Surrey, British Columbia, Canada, has more than 25 years in quality management. Daniel manages projects for Accenture having previously worked in Hong Kong, Germany, and Canada in business services, manufacturing, medical software, and web commerce solutions. Zrymiak also taught software quality and statistics at the University of British Columbia, British Columbia Institute of Technology, and Kwantlen Polytechnic University. Daniel is an ASQ Fellow and received ASQ's Crosby and Feigenbaum Medals and Testimonial and Service Awards. Daniel is certified as an ASQ CSSBB, CMQ/OE, CSQE, CQE, and multiple lead auditor credentials. Daniel has spoken at multiple ASQ conferences, wrote and reviewed publications for ASQ journals and Quality Press; and serves ASQ in multiple member-leader roles and committees.

Keywords: Outsourcing - Six Sigma - Framework - Quality

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