Strategic Quality Planning

Course Agenda/Outline

1. Introduction
1. Strategic Quality Planning Model
2. Startegic Quality Process
   
   
2. Review the Organizational Strategic Plan
   1. The Organizational Strategic Plan
   2. Case Study
      
      
3. Identify the Organizational Quality Initiatives
   1. Total Quality Management
   2. Quality in Review
   3. Cost of Quality
   4. Process Management
   5. The Quality System
   6. SPC
   7. Lean Manufacturing
   8. Six Sigma
   9. Project Quality
   10. Why Quality Improvement and Project Management
   11. The Sarbanes-Oxley Act
   12. The Malcolm Baldrige National Quality Award
   13. International Quality Awards
       
       
4. Understand the Voice of the Customer
   1. The Voice of the Customer
   2. Determinign Customer Satisfaction Levels
   3. Malcolm Baldrige Award
   4. Collectin g Customer Data
   5. Analyzing the Data
      
      
5. Engage Employee Involvement and Feedback
   1. Gaining Employees Understanding of Customer Relationships
   2. Involving Employees in Identifying Departmental or Organizational Strategies
   3. Involving Employees in Identifying Quality Strategies
      
      
6. Conducting Benchmarking
   1. Benchmarking Definition
   2. Benchmarking Process
   3. Four Benchmarking Strategies
      
      
7. Develop the Vision
   1. Strategic Quality Planning Process Research Phase Completion
   2. Quality Vision and Strategic Direction
   3. Creating the Strategic Quality Vision
      
      
8. Develop a Statement of Quality and Standards
   1. Creating the Statement of Quality
   2. Creating the Quality Standards
      
      
9. Identify the Quality Strategies
   1. Developing the Quality Strategies
   2. Risk Analysis and Contingency Planning
      
      
10. Develop the Strategic Implementation Plan
    1. Strategic Implementation Plan
    2. Creating the Strategic Implementation Plan
    3. Developing the Action Plan

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