Lean for Service

1. Overview: Process Improvement Evolution
   1. Past improvement thinking
   2. Origin of Lean Thinking
2. What is Lean Thinking?
3. Identifying waste in service processes
   1. Definitions of service waste
   2. Looking for waste in processes
   3. Value-added versus non-value added activities in work
4. Benefits of a Lean Thinking approach
5. Lean Thinking cycle
   1. Lean activity
6. Process Mapping
7. Value Stream Mapping
   1. Kinds of Value Stream Maps
   2. Lean measurements
   3. Value Stream Map example
8. Value Stream Analysis
   1. 5 S
   2. Just in Time
   3. Built in Quality
9. Future State Mapping
10. Other tools of Lean
11. Improvement Events
12. Implementing Lean in your organization

Return to Course Description