Cost of Quality: Finance for Continuous Improvement
 

1. Lesson One: Foundations of Cost of Quality
   1. Historical quality and cost of quality milestones
   2. Key change strategies and critical success factors that can assist efforts to implement cost of quality measures
   3. The cornerstone prevention, appraisal, and failure (PAF) model
   4. Characteristics of successful cost of quality implementations and links to continuous improvement
2. Lesson Two: Applying Cost of Quality
   1. Applying CoQ to different types of quality initiatives
   2. Applying CoQ to different business environments
3. Lesson Three: Blending Project-Based and Systematic Quality Approaches: How They Can Support and Benefit Each Other
4. Collecting and Analyzing CoQ Data
   1. Reducing risk
   2. Lowering cost
   3. Other business objectives
5. Using Cost of Quality for Continuous Improvement: Change Leadership Principles

 

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