Effective Communication Skills for Consultants

  1. Introduction
  2. Sources of communication problems
  3. Listening self awareness assessment
  4. Active listening techniques
  5. Active listening exercise
  6. Characteristics of a good message sender
  7. Defensive vs. supportive behavior
  8. Application to client needs
  9. Sources of conflict
  10. Assessment of conflict styles
  11. Conflict resolution methods
  12. Giving constructive feedback
  13. Receiving constructive feedback
  14. Feedback exercise
  15. Feedback with the client
  16. Personal improvement plan based on feedback
  17. Course wrap-up

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