Certified Manager of Quality/Organizational Excellence Refresher

1. Introduction
2. Overview of Certified Quality Manager (CQM)
3. BoK: Organizational Leadership
4. Bok: Teams
5. BoK: Strategy Development and Deployment
6. Suggestions for More Effective Test-taking
7. BoK: Problem Solving Tools
8. BoK: Process Management
9. BoK: Measurement: Assessment and Metrics
10. Gurus Exercise
11. BoK: Customer-Focused Organizations
12. BoK: Supplier Performance
13. BoK: Training and Development
14. BoK: Principles of Management
15. BoK: Communications
16. BoK: Projects
17. BoK: Quality System and Quality Models
18. Case study
19. Summary - Preparing for Exam

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