Certified Manager of Quality/Organizational Excellence Certification Preparation

1. Leadership
   1. Organizational Structures and Culture
   2. Leadership Challenges
   3. Teams and Team Processes
   4. ASQ Code of Ethics
2. Strategic Plan Development and Deployment
   1. Strategic Planning Models
   2. Business Environment Analysis
   3. Strategic Plan Deployment
3. Management Elements and Methods
   1. Management Skills and Abilities
   2. Communication skills and Abilities
   3. Project Management
   4. Quality System
   5. Quality Models and Theories
4. Quality Management Tools
   1. Problem-Solving Tools
   2. Process Management
   3. Measurement-Assessment and Metrics
5. Customer-focused Organizations
   1. Customer Identification and Segmentation
   2. Customer Relationship Management
6. Supply Chain Management
   1. Supplier Selection
   2. Supplier Communications
   3. Supplier Performance
   4. Supplier Improvement
   5. Supplier Certification, Partnerships, and Alliances
   6. Supplier Logistics
7. Training and Development
   1. Training Plans
   2. Training Needs Analysis
   3. Training Materials and Curriculum Development
   4. Training Effectiveness and Evaluation

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