Applying the Baldrige Criteria to Improve Organization and Student Performance: A Systems Approach to District and School Improvement

1. Overview of the Course Purpose and Outcomes
2. Basics of a Systems Approach
   1. Performance Excellence definition and Baldrige Criteria overview
   2. Process improvement activity
   3. Clarification of the application of systematic and systemic concepts
3. Tools for Systems Alignment and Strategic Planning
   1. Strategic plan development
   2. Multiple systems alignment
   3. Development of interlocking operational plans
   4. Development of the organization’s "dashboard"
4. Continuous Improvement Concepts and Application of Quality Tools
   1. PDSA process and quality tools
   2. Six-step improvement process
5. Systems Integration
   1. Understanding and applying the Criteria for Performance Excellence categories
   2. Understanding and applying the Criteria for Performance Excellence core values
6. Systems Assessment, Feedback, and Analysis
   1. Analysis of a mini case study
   2. Assessing system capacity
   3. Translating the system analysis into action
7. Implementation Planning and Next Steps
   1. The change management strategy
   2. Implementation planning for a multi-level initiative

Topic	Time
Overview of the Course Purpose and Outcomes	1.0 hour
Basics of a Systems Approach	2.0 hours
Tools for Systems Alignment and Strategic Planning	3.0 hours
Continuous Improvement Concepts and Application of Quality Tools	2.0 hours
Systems Integration	2.0 hours
Systems Assessment, Feedback, and Analysis	2.0 hours
Implementation Planning and Next Steps	1.5 hours

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