Advanced Facilitation Skills

1. Welcome, introductions and overview
   1. Purpose, desired outcomes
   2. Learner expectations, ground rules
   3. Orientation to materials, introduce facilitation cards
2. Warm-up activity
   1. Milling (Milling questions: A good experience being facilitated, something you hope to improve, a challenging situation you facilitate)
3. Facilitation concepts
   1. Overview of the competency profile of the exemplary advanced facilitator
   2. Complete facilitation self-assessment
   3. Intervention cube — A model guiding when to intervene with what
4. Facilitation practice — Round 1 (Consulting trios — Negotiating the contract)
5. Organizational change — The framework in which you facilitate
   1. Concepts
   2. Application
6. Using self as tool — Hot buttons
   1. Knowing what upsets us — Self-assessment
   2. Keeping our hot buttons from harming others
7. Facilitation practice — Round 2 (Fishbowl — Dealing with hot buttons)
8. Homework assignment — Case review
9. A concern you have about facilitating (Record on index cards)
10. Clarifying the charter or charge
11. Facilitation tool kit about communication
    1. Listening
    2. Questioning
    3. Check for understanding
    4. Identify and respond to individual and group behaviors
12. Group Dynamics — A Quick Review
    1. Creating a safe environment
    2. Getting participation
    3. Developing team ground rules
    4. Building Consensus
13. Facilitation practice — Round 3
14. Nerf ball activity
15. Meeting management — A quick review
16. Facilitation practice — Round 4 (Fishbowl — Setting group guidelines)
17. Homework assignment — Triads to design next steps for case
18. Dealing with difficult behaviors
    1. Quiet, talkative, rambling, already decided
19. Facilitation practice — Round 5 (Fishbowl — Seeking consensus)
20. Questions and concerns
21. Reviewing key insights
22. Appreciation circle
23. Graduation activity
24. Evaluation and closure

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