Tim Hediger is the director of improving systems at Doylestown Hospital, a 200-bed community hospital in Doylestown, Pennsylvania. Prior to Doylestown Hospital, Tim worked for 16 years as a civilian engineer for the U.S. Navy, developing and testing innovative techniques to detect and classify submarine signatures in high-noise environments. Tim was director of reporting and analysis at Cigna Healthcare for utilization review and case management products. Since 2004, Tim has been the chief architect of Doylestown Hospital’s Improving Systems Information Portal (ISIP), as well as providing facilitation support to process improvement teams. The ISIP provides access for process improvement teams and senior management to statistical process control charts and reports regarding process and outcomes measures.
