M.M. "Mickey" Christensen, MSME, P.E. Retired, is President of TQM Systems in Baton Rouge, LA. Mickey has provided training and consultation to many types of organizations (metal working, oil and gas, petrochemical, and service industries including healthcare), assisting these organizations in achieving ISO 9001 certification. He was the prime consultant for getting the first acute care hospital in North America certified to ISO 9001. Mickey has also assisted other hospitals of various sizes including a small rural hospital with four private practice physician offices. He assisted the hospital and physicians, who supply patients to the hospital, in concurrently achieving certification to ISO 9001. Mickey is a registered QMS Lead Auditor with the RABQSA and the IRCA (International Register of Certified Auditors) in London. He has participated in the certification and surveillance audits for several hospitals, a clinical laboratory, blood processing facility, the healthcare clinic at NASA's Johnson Space Center in Houston, TX, and the seven hospital Detroit Medical Center system audits to ISO 9001 and ISO 14001. This is the largest hospital system currently certified to the ISO 9001 and/or ISO 14001 in the United States. Mickey chaired the committee that developed the Louisiana State Quality Award and served as the charter president of the Louisiana Quality Foundation, which administers the State award. He was a co-developer, along with R. Dan Reid, of the first ISO International Workshop Agreement (IWA). The IWA-I is a guidance document based on ISO 9004:2000 for use in healthcare. He co-authored the AIAG BOS document based on the Malcolm Baldrige National Quality Award Healthcare Criteria with ISO 9001 and IWA-I text inserted.
