Systematic Problem Solving for Sustained Improvements with
Quality Tools
Who Should Attend
This is must-have foundation training for management as well
as line employees and new hires within any organization using
continuous improvement and corrective-action systems. It is a
requirement of ISO 9001:2000 and needed for performance
excellence.
Learning Outcomes
- Understand when to use the problem-solving process.
- Organize a problem-solving process, monitor for results,
quantify the benefits, and improve the process.
- Design when and how to apply the following quality tools:
brainstorming, multivoting, Pareto analysis, force-field
analysis, tree diagrams, affinity diagrams, selection
matrices, data selection, check sheets, run charts,
flowcharting, mapping work processes, Gantt charts,
cause-and-effect fishbone diagrams, histograms, block
diagrams, and scatter diagrams.
- Practice working as a team member, building respect for
other members, achieving team consensus, and gaining buy-in
for creative, fact-based change.
Related ASQ Bodies of Knowledge
Certified Manager of Quality/Organizational Excellence,
Certified Quality Improvement Associate, Certified Quality
Auditor
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