Systematic Problem Solving for Sustained Improvements with
Quality Tools — Healthcare Applications
Who Should Attend
This is must-have foundation training for management as well
as staff and new hires within any organization using continuous
improvement and corrective-action systems. It is a foundation
for the Baldrige Award, necessary for JCAHO, and a requirement
of ISO 9001:2000. Problem-solving skills are needed for
performance excellence.
Learning Outcomes
- Understand when to use the problem-solving process.
- Organize a problem-solving process, monitor for results,
quantify the benefits, and improve the process.
- Determine when and how to apply the following quality
tools: brainstorming, multivoting, Pareto analysis,
force-field analysis, tree diagrams, affinity diagrams,
selection matrices, data selection, check sheets, run charts,
flowcharting, mapping work process, Gantt charts,
cause-and-effect fishbone diagrams, histograms, block
diagrams, scatter diagrams, and Lean principles and tools
used in problem solving.
- Practice working as a team member, building respect for
other members, achieving team consensus, and gaining buy-in
for creative, fact-based change.
Related ASQ Bodies of Knowledge
Certified Manager of Quality/Organizational Excellence,
Certified quality Improvement Associate, Certified Quality
Auditor
Return to Course Description
