Detailed Course Description
Learn quality management (QM) concepts and tools you can immediately apply on the job to improve your organization. This course provides comprehensive review and working knowledge of key elements represented by ASQ’s Certified Manager of Quality/Organizational Excellence and Certified Quality Improvement Associate bodies of knowledge and the Malcolm Baldrige National Quality Award performance excellence criteria.
Format
This course is taught using adult learning principles including discovery learning techniques and a learning and action planning log to maximize content retention and usage.
