The Case for Quality: Taking it to Management – Virtual Course

Who Should Attend

This program will meet the needs of quality consultants and professionals in a cross-market arena who need strategic selling skills within their organizations to gain project buy-in. The program will also provide a focus for consultants by offering them communication skills to grow their business.

Learning Outcomes

At the end of the course successful students will be able to:

• Understand the major areas of interest and concern of top managers, including time pressures, financial responsibilities, and common decision-making styles.
• Frame ideas in a manner that will pique manager's interests, using "business case" methodology.
• Avoid common pitfalls and stereotypes in communicating Quality issues.
• Use specific tools to gauge and manage "office politics" in order to build effective coalitions among managers.

Please note: You will need speaker phone access, near your computer, for the entire length of the course.

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