Business Process Management Orientation Workshop

Who Should Attend

Business processes cut through all levels of an organization. Anyone engaged as a process owner or process improvement team leader—in any market or industry—will benefit from this workshop.

Learning Objectives

• Get a working definition of process management methodology and how it links to other methodologies.
• Understand the five phases of business process management.
• Identify key stakeholders in business process management.
• Develop a detailed understanding of the process that needs to be measured.
• Develop measures that link to your customer.
• Identify process failures within the process.
• Develop key drivers of customer satisfaction.
• Develop an improvement impact analysis related to stakeholders, process owners, and participants.
• Develop an action plan to move forward.

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