Read a short introduction to the cost of quality.
Using this book, organizations can develop and implement quality cost systems to fit their needs. This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries.
Learn about foundational practices for evaluating quality, as well as emerging practices in use at leading organizations to stay on top of quality efforts. This benchmarking report includes detailed case studies of Altera Corporation and Chemonics International.
A case study in the June 2012 Software Quality Professional shows how Bombardier Transportation measured the cost of software quality for a project to develop the software to control a large city's subway.
A.V. Feigenbaum discusses how globalization makes measuring and managing quality costs even more critical to success.
This case study details how one company centered improvement efforts on cost-of-quality factors, reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars (open access, PDF, 260 KB).