Cost of Quality
"Quality is free.
It’s not a gift, but it’s free.
The ‘unquality’ things are what cost money."
-- Philip B. Crosby
Using Cost of Quality to Improve Business Results
This case study details how one company centered improvement efforts on cost-of-quality factors, reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars. (PDF, 260 KB) - Open Access
Organizations devote tons of time and effort to meetings – but not always effectively. This Quality Progress article defines a three-step process for better business results through effective meeting management.
Logged-in Members: Instant Access. Or you can buy a PDF.
More on Cost of Quality from ASQ’s Web site.
Featured Book
The Executive Guide to Understanding and Implementing Quality Cost Programs
A fundamental introduction to Cost of Quality concepts for executives, or anyone new to quality concepts, this book can help anyone in an organization who’s interested in how this measurement methodology links to business costs.
Featured CD-ROM
Principles of Quality Costs
by the ASQ Quality Costs Committee
This simple to follow, self-paced CD-ROM provides a terrific primer on quality costs and how to get started.
Standard
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Quality management — Guidelines for realizing financial and economic benefits – This standard, intended for top management, provides guidelines for applying eight quality principles derived from ISO 9000:2005. Also includes self-analysis tools.
Also available as an online e-standard.
Training
- Introduction to Quality Management – Revised
- Introduction to Quality Engineering
- The Case for Quality: Taking it to Managers
- The Cost of Quality: Finance for Continuous Improvement
- Certified Manager of Quality/Organizational Excellence Refresher
- Take a look at our complete list of training topics to find the best fit for your needs.
Related ASQ Certifications
