Read a short introduction to the cost of quality.
An article in the March 2013 Software Quality Professional shows how applying the cost-of-quality approach in software development management supports more objective decision making on investments in quality assurance and process improvement.
Using this book, organizations can develop and implement quality cost systems to fit their needs. This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries.
A case study in the June 2012 Software Quality Professional shows how Bombardier Transportation measured the cost of software quality for a project to develop the software to control a large city's subway.
A.V. Feigenbaum discusses how globalization makes measuring and managing quality costs even more critical to success.
This case study details how one company centered improvement efforts on cost-of-quality factors, reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars (open access, PDF, 260 KB).