New/Unique Applications With Lean and Six Sigma

10:15 a.m. – 11:15 a.m.
Session A1: Customization is Critical in Deployment
Presenter: Gary Jing
Session A2: A Lean Approach to Improving Service Call Center Performance
Presenter: Shaveta Datta

11:30 a.m. – 12:30 p.m.
Session B1: Lean Tools Application in a Business Management System
Presenter: Forrest Breyfogle
Session B2: How to “Lean” your Documentation in Five Days or Less
Presenter: Vic Nanda

2:00 p.m. – 3:00 p.m.
Session C1: Making Positive Outcomes in Accountability
Presenters: Beth Rambo and Peter Kaprielyan

3:30 p.m. – 4:30 p.m.
Session D1: Using Monte Carlo Simulations in a Value Stream Mapping Process
Presenter: Robin Sokoloski

9:15 a.m. – 10:15 a.m.
Session E1: Transforming the ED Patient Experience: Building in Change
Presenters: Kristin Kadera and John Rossi
Workshop E2: Portfolio Prioritization: More than a Spreadsheet
Part 1 of 2 (Continued during Workshop F2)
Presenter: Kevin Kozak

11:00 a.m. – Noon
Session F1: Six Sigma for Sustainability: Green Lean Six Sigma
Presenter: Harriet Nembhard and  Lou Johnson
Workshop F2: Portfolio Prioritization: More than a Spreadsheet
Part 2 of 2 (Continued from Workshop E2)
Presenter: Kevin Kozak
Session F5: Resetting an Organization: Using Value Streams and Process Maps to Realign Your Employees and Job Functions
Presenters: Julie Miller and Laurie Douglas

1:30 p.m. – 2:30 p.m.
Session G1: Human Aspect of Lean Manufacturing–Improve Productivity and Reduce Injury 50 – 90%
Presenter: Barry Carlin
Session G2: Operational Risk Meeting + Six Sigma = Success
Presenter: Roberta Pek

2:45 p.m. – 3:45 p.m.
Session H1: The Morph of Healthcare Facility Design Using Lean
Presenter: Cindy Jimmerson
Session H2: Operational Excellence with a “Human Face” in a BPO
Presenter: Viswanathan Balasubramanian