The Tools of Lean and Six Sigma

10:15 a.m. – 11:15 a.m.
Session A3: Empower Your Staff to Eliminate the Eight Wastes Everyday
Presenter: Chuck Aubrey
Session A4: Using the Voice of Multiple Types of Customers to Drive Quality
Presenters: John Goodman, John Adamo

11:30 a.m. – 12:30 p.m.
Session B3: Practical Experimental Design
Presenter: Beverly Daniels
Session B4: Data in the Abstract Has Little Value
Presenter: Brandon Theiss

2:00 p.m. – 3:00 p.m.
Session C3: Healthcare “Kaizen”: Daily Continuous Improvement
Presenter: Mark Graban
Session C4: Experimenting with Continuous and Categorical Factors
Presenter: Steve Bailey
Session C5: Lean Handbook Journey
Presenter: Anthony Manos

3:30 p.m. – 4:30 p.m.
Session D3: Building and Revitalizing a Sustainable Lean Capability in an Already Successful Organization
Presenters: James Zurn and Roland Cavanagh
Session D4: Eight Keys to Making Sure Your DOE Isn’t D.O.A.
Presenter: Louis Johnson

9:15 a.m. – 10:15 a.m.
Session E3: Using the Voice of the Customer in the Application of Lean
Presenter: Frank Murdock
Session E4: A3 Problem Solving - The Missing Link in Many Lean Transformations
Presenter: Mike Osterling

11:00 a.m. – Noon
Session F4: DoE for Service Processes: Benefits and Challenges
Presenters: Jiju Antony

1:30 p.m. – 2:30 p.m.
Session G3: Mistake Proofing, Beyond the FMEA
Presenter: Jack Pritchard
Session G4: Modeling and Simulation for Lean and Six Sigma
Presenter: William Robinson

2:45 p.m. – 3:45 p.m.
Session H3: The Cultural Challenges of Sustaining Lean in a Low Volume/High Mix Environment
Presenter: Markus Reiter
Session H4: Design of Experiments – Discrete Choice Designs
Presenter: Don Lifke