Tuesday, February 28

7:15 a.m. – 8:00 a.m.
Breakfast

8:00 a.m. – 9:00 a.m.
Keynote Speaker
Gregory D. North
Vice President, Xerox Corporate Lean Six Sigma
Xerox Corporation

9:15 a.m. – 10:15 a.m.
Session E1: Transforming the ED Patient Experience: Building in Change
Presenters: Kristin Kadera and John Rossi
Workshop E2: Portfolio Prioritization: More than a Spreadsheet
Part 1 of 2 (Continued during Workshop F2)
Presenter: Kevin Kozak
Session E3: Using the Voice of the Customer in the Application of Lean
Presenter: Frank Murdock
Session E4: A3 Problem Solving – The Missing Link in Many Lean Transformations
Presenter: Mike Osterling
Session E5: The Lean CEO
Presenters: Larry Stern and Terra Vanzant–Stern
Session E6: Increasing “Net Promoter Scores” with Six Sigma
Presenters: William Maloney and Edward Collins

9:15 a.m. – Noon
Concurrent Workshop 3
ASQ Six Sigma Forum Experts Networking Session
Presenters: Joe Basala and Rachel Delisle, Six Sigma Forum

10:15 a.m. – 10:45 a.m.
Break

11:00 a.m. – Noon
Session F1: Six Sigma for Sustainability: Green Lean Six Sigma
Presenters: Harriet Nembhard and Lou Johnson
Workshop F2: Portfolio Prioritization: More than a Spreadsheet
Part 2 of 2 (Continued from Workshop E2)
Presenter: Kevin Kozak
Session F3: How Kaizen Powered by Simple Process Mapping Can Transform Government Processes
Presenter: Chad A. Smith
Session F4: DoE for Service Processes: Benefits and Challenges
Presenter: Jiju Antony
Session F5: Resetting an Organization: Using Value Streams and Process Maps to Realign Your Employees and Job Functions
Presenters: Julie Miller and Laurie Douglas
Session F6: Intel Finance: Optimizing Processes Using LSS
Presenter: Joseph Pokorski and Sharlyn Stocker

Noon – 1:15 p.m.
Lunch

1:30 p.m. – 2:30 p.m.
Session G1: Human Aspect of Lean Manufacturing–Improve Productivity and Reduce Injury 50–90%
Presenter: Barry Carlin
Session G2: Operational Risk Meeting + Six Sigma = Success
Presenter: Roberta Pek
Session G3: Mistake Proofing, Beyond the FMEA
Presenter: Jack Pritchard
Session G4: Modeling and Simulation for Lean and Six Sigma
Presenter: William Robinson
Session G5: The Evolution of Six Sigma in the Quality Journey of Ford
Presenter: Mary Beth Soloy
Session G6: DMAIC and Reducing Training Expenses – By a Lot!
Presenter: J.d. Marhevko

2:30 p.m. – 2:45 p.m.
Break

1:30 p.m. – 4:00 p.m.
Concurrent Workshop 4
ASQ LSS 2012 Minitab Workshop
Presenters: Lou Johnson, Paul Sheehy, and Dr. Terry Ziemer

2:45 p.m. – 3:45 p.m.
Session H1: The Morph of Healthcare Facility Design Using Lean
Presenter: Cindy Jimmerson
Session H2: Operational Excellence with a “Human Face” in a BPO
Presenter: Viswanathan Balasubramanian
Session H3: The Cultural Challenges of Sustaining Lean in a Low Volume/High Mix Environment
Presenter: Markus Reiter
Session H4: Design of Experiments – Discrete Choice Designs
Presenter: Don Lifke
Session H5: Lean Six Sigma – The Journey and Evolution Towards Sustainability
Presenters: Chinue Uecker and Anthony Cavagnaro
Session H6: LEAN Value Stream Mapping in the Ear–Nose–Throat Practice
Presenters: Dustin Kuchera and Kassandra Young

4:00 p.m. – 5:00 p.m.
Closing Session and Keynote Speaker
Karen Martin
Principal Consultant
Karen Martin & Associates LLC